ISO 9001 sets out the criteria for a quality management system and is the only standard in the family that can be certified to (although this is not a requirement). It can be used by any organization, large or small, regardless of its field of activity. In fact, there are over one million companies and organizations in over 170 countries certified to ISO 9001.
This standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement.
Course Overview
Aims & Objectives
- Memahami penerapan ISO 9001:2015 – Quality Management System
- Mampu meningkatkan kepuasan pelanggan dan feedback yang baik dari pelanggan
- Mampu menjadi auditor & mensupport kelulusan audit
- Mampu membuat analisa risiko dengan konsep terbaru ISO 9001:2015
Learning Outcome
- Meningkatkan kepercayaan pelanggan
- Jaminan Kualitas Proses dan Produk
- Meningkatkan produktivitas dan market gain
- Meningkatkan motivasi, moral & kinerja karyawan
- Meningkatkan cost efficiency & keamanan produk
- Meningkatkan komunikasi internal
- Meningkatkan image positif perusahaan
- Sistem Terdokumentasi
Who Should Attend
- Kandidat Manajemen representatif (Wakil Manajemen)
- Manajemen
- Praktisi
- Layanan Publik
- Petugas QC / QA
- HRD / Personalia
COURSE OUTLINE
- Pengenalan ISO 9001 : 2015
- Pemahaman Persyaratan Perubahan Utama ISO 9001 : 2015
- Pemahaman tiap-tiap klausul pada ISO 9001:2015 beserta contoh implementasi
- Penyusunan dokumen persyaratan ISO 9001:2015
- Tips penerapan Sistem Manajemen Mutu ISO 9001:2015
- Internal audit ISO 19011:2018
- Cara melakukan internal audit
- Contoh temuan saat internal audit
LEARNING AND TEACHING
Teaching Methods
- Detail materi seminar (bisa didownload)
- Istilah dan Definisi
- Jumlah slide : 100
Study time allocation
Efektif belajar mandiri : 8 Jam
Jam kontak trainer : Office hours (08.00-17.00)
